{"id":2120,"date":"2021-10-20T12:28:29","date_gmt":"2021-10-20T10:28:29","guid":{"rendered":"https:\/\/www.vetzentrum-koeln.de\/general-information\/"},"modified":"2026-04-17T13:34:19","modified_gmt":"2026-04-17T11:34:19","slug":"general-information","status":"publish","type":"page","link":"https:\/\/www.vetzentrum-koeln.de\/en\/general-information\/","title":{"rendered":"General Information"},"content":{"rendered":"

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Information for Owners<\/strong><\/h2>\n

Appointments only (life-threatening emergencies<\/u><\/a> can be presented 24\/7) <\/p>\n

Please<\/strong><\/span> read the information provided carefully so that the appointment can be satisfactory for you and your pet.<\/strong><\/p>\n

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Procedure<\/strong><\/h4>\n

For first-time visits, we ask you to arrive at our clinic approximately 15 minutes before the appointment<\/strong> so that all formalities can be completed. Please place a parking disc<\/strong> in your car. <\/p>\n

If you have an appointment at the cat clinic<\/strong>, please enter our clinic directly via the side entrance<\/strong> to the left of the building. Parking spaces are located directly opposite the entrance. If you need assistance carrying your cat into the cat clinic, please ring the bell twice<\/strong>. <\/p>\n

For a first appointment<\/strong> at our clinic, after a comprehensive<\/strong> intake<\/strong> of the medical history and review of existing previous findings from your family veterinarian, an initial clinical examination of the patient is performed. Minor diagnostic steps may subsequently be carried out directly if necessary. <\/p>\n

Planned surgeries are performed after a consultation appointment in which the findings and upcoming procedure have been discussed with you.<\/p>\n

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Prior Feeding<\/strong><\/h4>\n

If your pet is being presented for surgery, diagnostics under anesthesia, or for an appointment at the internal medicine consultation, we ask you to feed<\/strong> it for the last time<\/strong> at 10:00 PM the evening before<\/strong>. Water<\/strong> may be offered until arrival<\/strong> at the clinic<\/strong>. <\/p>\n

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Payment<\/strong><\/h4>\n

For outpatient treatments, payment in full<\/strong> is expected. You can pay in cash or by debit\/credit card. We do not accept installment payments<\/strong> or direct billing with insurance. For the treatment of inpatient patients or patients requiring anesthesia, a deposit<\/strong> of half to the full cost estimate must be made. The second amount is due upon pickup<\/strong>, in cash or by debit\/credit card. <\/p>\n

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No-Show Fee<\/strong><\/h4>\n

The consultation hours of our clinic as well as the scheduling of the operating room are conducted by appointment system. This means that the agreed time is reserved exclusively for you<\/strong>. In case of minor delays, this time will therefore be deducted from the scheduled<\/strong> consultation<\/strong>. If you are unable to keep an appointment, please inform us in advance by telephone<\/strong> or email<\/strong> (info@vetzentrum-koeln.de). Appointment cancellation<\/strong> is possible up to 24 hours before the appointment<\/strong>. For appointments or surgeries that are not canceled or canceled too late, we charge a no-show fee<\/strong>.[\/vc_column_text][vc_empty_space][vc_column_text css=””]<\/p>\n

Tips for Your Time in the Area<\/b><\/h4>\n

[\/vc_column_text][vc_toggle title=”Where can I park?” css=””]Parking spaces for visitors are available directly at our veterinary clinic. Please ensure you use a parking disc. <\/p>\n

Additionally, further public parking spaces can be found on the surrounding streets around Scheidtweilerstra\u00dfe.[\/vc_toggle][vc_toggle title=”Where can I go for a walk nearby?” css=””]<\/p>\n

In the vicinity of Vet Zentrum, there are several nice options for walks with your dog:<\/p>\n